Digiyatra is a flagship digital identity platform launched by the Government of India to streamline air travel through facial recognition technology. It enables passengers to breeze through airport checkpoints without physical boarding passes or repeated ID verifications. With the increasing adoption of touchless and paperless systems, Digiyatra has become a pivotal part of domestic air travel in India, available across major airports such as Delhi, Bengaluru, Varanasi, Hyderabad, Mumbai, and Kolkata.
However, in 2025, many users are encountering problems when trying to use Digiyatra while traveling abroad or residing outside India. Whether you’re trying to register for the first time, access your credentials, or simply open the app interface, you may encounter regional restrictions or errors.
In this comprehensive troubleshooting guide, we’ll explore the most effective ways to fix Digiyatra when it’s not working outside India. Here’s what we’ll cover:
- Verifying availability in your region
- Bypassing location restrictions with a VPN
- Ensuring your Digiyatra version is up to date
- Resetting the app cache and data
- Reaching out to support channels
- Addressing frequently asked questions
Table of Contents
1. Check Availability in Your Current Region
Digiyatra, although technologically robust, is primarily designed for domestic use within India. The system integrates with the DigiLocker and Aadhaar infrastructure and is built to serve passengers flying within Indian territory. Because of this, app visibility may be limited or even blocked in non-Indian app stores.
If you’re located overseas, go to the Apple App Store (iOS) or Google Play Store (Android) and search for “Digiyatra”:
- If the app shows up and is downloadable, you may be able to access it after installation.
- If it doesn’t appear or throws an error like “Not available in your country,” it confirms the app is geo-restricted.
This step is essential before trying advanced solutions like VPNs.
2. Use a VPN to Access Digiyatra Abroad
In cases where Digiyatra is unavailable due to regional restrictions, a VPN (Virtual Private Network) is your best option. A VPN masks your location and allows you to browse as though you’re based in India.
How to Set It Up:
- Download a trusted VPN app such as NordVPN, ExpressVPN, or Surfshark (all of which support Indian servers).
- Connect to an Indian server via the VPN.
- Once connected, open your app store and search/download Digiyatra, or relaunch it if already installed.
- Use the app as normal, now recognized as if you’re in India.
Make sure to disconnect the VPN after you’re done to avoid unnecessary data usage or reduced internet speeds.
3. Update Digiyatra to the Latest Version
India’s Ministry of Civil Aviation, in collaboration with DigiLocker and airport authorities, periodically pushes updates to improve security and functionality. If you’re experiencing issues such as app crashes, failed verification, or login errors, you might be using an outdated version.
Steps to Update:
Android:
- Open Google Play Store → Tap the profile icon → Go to Manage apps & device → Look for Digiyatra under “Updates available” → Tap Update.
iOS:
- Open App Store → Tap your profile icon → Scroll down to see pending updates → Locate Digiyatra → Tap Update.
Always keep the app updated to avoid compatibility issues, especially after OS upgrades.
4. Clear Cache and App Data
Over time, Digiyatra accumulates cached files, which may interfere with smooth operation. If you’re abroad and the app keeps freezing or failing to load, it might help to reset the app’s data.
For Android:
- Go to Settings → Apps → Digiyatra → Storage → Tap Clear Cache and Clear Data.
For iPhone:
- Go to Settings → General → iPhone Storage → Select Digiyatra → Tap Offload App, then reinstall it from the App Store.
This process gives the app a fresh start without corrupted data from earlier sessions.
5. Contact Digiyatra Support
If none of the above steps resolve your issue, it’s time to get help from Digiyatra’s official support team. As of 2025, Digiyatra has improved its customer support system with quicker response times and active social media assistance.
Ways to Contact:
- Email: [email protected]
Be ready to share your device model, country of access, app version, and the specific issue you’re facing.
FAQs – Digi yatra Access Outside India
Q1: Does Digi yatra work outside India?
No, currently Digi yatra is only supported at domestic Indian airports. The system isn’t active for international airport processes.
Q2: Can I register for Digi yatra while overseas?
Yes, by using a VPN connected to India, you can register from abroad. Alternatively, complete registration while in India before traveling.
Q3: Why can’t I download Digi yatra from my local app store?
Due to regional restrictions, the app is not listed in app stores outside India. Use a VPN to bypass this limitation.
Q4: Is there any support for international airport usage in 2025?
As of now, Digi yatra is limited to domestic terminals, but government reports suggest international compatibility is under consideration for future phases.
Conclusion
Digi yatra is a game-changer for air travel within India, offering convenience, speed, and security. But for users abroad, accessing the app can be a challenge due to its region-specific design. Fortunately, with the help of VPNs, app updates, and cache clearing, you can overcome most of the barriers.
As India moves toward a globally integrated digital travel system, it’s likely that Digi yatra will expand its scope to international passengers. Until then, these troubleshooting methods ensure you’re not left behind—even when overseas.
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