TellCulvers com survey, is a customer satisfaction survey program launched by Culver’s restaurants to gather feedback from customers about their experiences at Culver’s locations. The survey aims to measure and improve customer satisfaction across all Culver’s restaurants.
This article provides an in-depth review of the TellCulvers survey, including how it works, eligibility criteria, survey questions, benefits of participation, and rewards offered.
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Overview of TellCulvers Survey
TellCulvers survey was introduced by Culver’s management to better understand customers’ needs and measure satisfaction levels across all their restaurants.
The survey collects feedback across various aspects of customers’ experiences including:
- Food quality
- Staff behavior
- Overall experience
By gathering this feedback, Culver’s can identify strengths and weaknesses in its restaurants. This allows them to make improvements that enhance customer satisfaction.
The TellCulvers survey is available at www.tellculvers.com and can be taken online or by phone. It is offered in English and Spanish to make it easy for all customers to participate.
How Does the TellCulvers Survey Work?
Taking part in the TellCulvers survey requires a recent receipt from a Culver’s restaurant visit. The receipt will contain a survey invitation along with a 15-digit survey code.
To begin the survey, customers need to:
- Visit www.tellculvers.com
- Enter the 15-digit survey code
- Confirm date and time of visit
- Start answering survey questions
The questions are simple multiple choice about the most recent Culver’s experience. The survey takes around 10-15 minutes to complete.
After finishing the survey, a validation code is displayed. This code can be used to redeem the reward printed on the receipt. The reward is usually a free item or discount off a future purchase.
Eligibility for TellCulvers Survey
To be eligible for the TellCulvers survey, customers must:
- Have made a purchase at Culver’s within the last 7 days
- Have a receipt with survey invite and unique code
- Be 18 years or older
- Have internet access or phone to take survey
The survey is open to all Culver’s customers nationwide who have made a recent purchase. Both dine-in and take-out customers can participate.
Purchase amount does not matter, as all receipts will contain the survey details needed to enter.
The TellCulvers survey contains around 15-20 questions about the most recent Culver’s experience.
Some examples of TellCulvers survey questions include:
- How satisfied were you with the taste of your food?
- How would you rate the temperature of the food served to you?
- How polite and friendly was your server during this visit?
- How long did you wait in line to place your order?
- How clean was the dining area and tables?
- How likely are you to recommend Culver’s to friends and family?
- What is your overall satisfaction with this Culver’s location?
The survey uses simple rating scales for customers to provide their feedback. This makes the survey easy to complete quickly.
Benefits of TellCulvers Survey for Customers
The main benefits of taking the TellCulvers survey include:
- Receive a reward – All participants get a coupon code for a free menu item or discount on next purchase.
- Improve your local Culver’s – Your feedback is used to improve customer service and food quality at your local restaurant.
- Quick and easy – Survey takes 10-15 minutes and can be done online or by phone.
- Better customer experience – Your input helps Culver’s enhance the overall customer experience.
- Express opinions – It’s a chance to directly tell Culver’s what you like and don’t like about their restaurants.
Overall, participating in the survey gives customers a way to shape the future of Culver’s while receiving an immediate reward.
Rewards for Completing the TellCulvers Survey
Culver’s offers a special reward to all customers who complete the TellCulvers survey.
The reward is a coupon code printed on the receipt containing the survey invitation. This code can be entered online or during an in-store visit to redeem the offer.
Some examples of TellCulvers survey rewards include:
- Free single scoop ice cream cone
- Free side item like fries or chicken tenders
- BOGO free entrees
- Free slice of pie
- $1 off full meal
The exact reward may vary but typically ranges in value from $1 to $5. There is no limit on the number of times a customer can participate and earn rewards.
Unlike sweepstakes, the TellCulvers survey guarantees a reward without having to enter a prize draw. This gives customers an instant incentive to provide feedback after dining at Culver’s.
How Culver’s Uses TellCulvers Survey Data
Culver’s leverages the feedback from the TellCulvers survey to understand customer preferences better and make improvements.
Some of the key ways Culver’s uses survey data include:
- Identify areas of high/low customer satisfaction
- Analyze trends across menu categories
- Track service experience at different locations
- Gain insights into new menu options to test
- Understand reasons for dissatisfaction
- Identify employee training opportunities
- Set goals to improve loyalty and sales
By regularly reviewing TellCulvers survey results, Culver’s can adjust its operations to meet shifting consumer needs. The focus is on using customer perspectives to enhance service and food quality.
In this way, the survey helps Culver’s maintain its reputation for friendly service, signature items, and clean restaurants nationwide.
Pros and Cons of TellCulvers Survey
- Easy to access online or by phone
- Quick – takes 10-15 minutes
- Guaranteed reward for participation
- Provides useful feedback to Culver’s
- Improves overall customer experience
- Simple interface and questions
- Receipt has all info needed to enter
- Available in Spanish and English
- Requires recent purchase from Culver’s
- Limited to once per receipt
- Reward only valid for short time
- Survey code expires after limited uses
- Questions are focused only on Culver’s
- Must recall visit experience to provide accurate feedback
How Does TellCulvers Survey Compare to Other Restaurant Surveys?
TellCulvers stands out from many other restaurant survey programs in the following ways:
- Guaranteed reward – No need to enter a sweepstakes to possibly win a prize. All participants receive a coupon code for free food.
- Purchase required – A receipt provides the codes needed, rather than relying on recalled data. This captures more accurate, timely feedback.
- Ongoing program – Available year-round rather than for a short promotion. Allows regular check-ins with customers.
- Simple format – Easy-to-understand rating scales rather than more complex comment boxes only. Quicker for busy customers.
- Changing rewards – Rewards adjust based on campaigns rather than staying static. More exciting for regular participants.
- Menu-specific – Questions target main menu categories to get detailed insights.
The TellCulvers survey captures customer feedback in an engaging, incentive-driven way. The insights help Culver’s continuously update its offerings and experiences.
Tips for Taking the TellCulvers Survey
Here are some tips to get the most out of your TellCulvers survey experience:
- Take the survey within 7 days of your Culver’s visit to recall details accurately
- Have your receipt handy to reference the survey code and reward details
- Be honest in your ratings – this helps Culver’s improve
- Complete all the survey questions to receive full validation code
- Redeem your reward within 30 days before it expires
- Take a photo of your receipt to have the code handy when redeeming
- Participate regularly and share your feedback after each visit
- Contact Culver’s customer service if you have any survey issues
Frequently Asked Questions about TellCulvers Survey
Who can take the TellCulvers survey?
The survey is open to all Culver’s customers nationwide who are 18 years or older and have made a purchase in the last 7 days.
What information do I need to enter the survey?
You will need your 15-digit survey code and visit date and time, both printed on your receipt.
What kind of questions are asked?
Questions cover your satisfaction with the food, service, cleanliness, speed, and overall experience at Culver’s.
What is the reward for completing the survey?
Rewards vary but typically include free food items, BOGO deals, discounts, and more. Check your receipt for the specific offer.
Can I take the survey more than once?
Yes, you can take the survey after each visit by using the new code on your latest receipt. There is no limit.
How long does it take to complete the survey?
It takes 10-15 minutes to answer all survey questions.
When do TellCulvers survey rewards expire?
Most rewards expire 30 days after receipt, so be sure to redeem your coupon code before then.
The Final Verdict
The TellCulvers survey provides an easy, rewarding way for customers to share their Culver’s feedback. By listening to consumer perspectives, Culver’s can uphold its reputation for quality and service across all locations.
The guaranteed reward, simple format, and menu-specific questions make the survey engaging for customers. Culver’s gains actionable data to continuously improve.
Overall, the TellCulvers survey is a win-win for building customer loyalty and enhancing the dining experience. Participating after every visit gives you perks while helping your local Culver’s.
Table Summary of TellCulvers Survey
|Conducted By||Culver’s Restaurants|
|Goal||Measure and improve customer satisfaction|
|Available In||English, Spanish|
|Method||Online or Phone|
|Eligibility||18+, recent Culver’s receipt|
|Information Needed||15-digit code, date/time|
|Questions||Food, service, cleanliness, speed, loyalty|
|Rewards||Free food, BOGO, discounts|
|Reward Expiry||Typically 30 days|